Your privacy matters to us. This policy explains exactly what personal data l9999 collects, why we collect it, how we use it, and what rights you have over your own information.
Our Commitments
Before reading the full policy, here are the six core commitments l9999 makes to every player in Bangladesh regarding their personal data.
l9999 collects personal data only when there is a clear and legitimate reason to do so. We don't collect data for the sake of it. Every piece of information we ask for serves a specific purpose — whether that's verifying your identity, processing a payment, or keeping your account secure.
l9999 does not sell, rent, or trade your personal information to third parties for marketing or any other commercial purpose. Your data stays within the l9999 ecosystem and is only shared with trusted service providers who help us operate the platform — and only to the extent necessary.
l9999 uses industry-standard encryption and security measures to protect your personal data from unauthorised access, disclosure, or loss. All data transmitted between your device and the l9999 platform is encrypted using SSL/TLS. Access to personal data within l9999 is restricted to authorised personnel only.
l9999 gives you meaningful control over your personal data. You can request to view the data we hold about you, ask us to correct inaccurate information, or request deletion of your data subject to legal retention requirements. These requests can be made at any time by contacting l9999 support.
l9999 retains personal data only for as long as it is necessary for the purposes it was collected, or as required by applicable law. Once data is no longer needed, it is securely deleted or anonymised. Retention periods vary depending on the type of data and the legal obligations that apply.
If l9999 makes significant changes to this Privacy Policy, we will notify registered players via email or an in-platform notification before the changes take effect. We believe you should always know how your data is being handled, and we're committed to keeping this policy clear and up to date.
Welcome to the l9999 Privacy Policy. l9999 is an online betting platform serving players in Bangladesh and the wider region. We understand that when you share personal information with us, you are placing trust in l9999 to handle it responsibly. This policy explains in plain language exactly how we do that.
This Privacy Policy applies to all personal data collected through the l9999 website, mobile app, and any other channel through which you interact with l9999 — including customer support, email, and live chat. By registering an account or using the l9999 platform, you confirm that you have read and understood this policy.
This Privacy Policy should be read alongside the l9999 Terms and Conditions. Together, these two documents govern your relationship with the l9999 platform.
l9999 collects different categories of personal data depending on how you interact with the platform. The main categories are set out in the table below.
| Category | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality | Account registration and age/identity verification |
| Contact Data | Email address, phone number | Account communication, support, and notifications |
| Financial Data | Payment method details, transaction history | Processing deposits, withdrawals, and fraud prevention |
| Verification Data | Government ID, proof of address, selfie | KYC compliance and identity verification |
| Technical Data | IP address, device type, browser, OS | Platform security, fraud detection, and performance |
| Usage Data | Betting history, game activity, session duration | Platform improvement and responsible gaming monitoring |
| Communications Data | Support chat logs, emails | Customer service and dispute resolution |
l9999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.
l9999 collects personal data through the following channels:
l9999 never purchases personal data from data brokers or other third-party data sources. All data we hold about you comes directly from your interactions with the platform or from service providers acting on our behalf.
l9999 uses your personal data for the following purposes:
l9999 will only send you marketing communications if you have opted in to receive them. You can opt out at any time by updating your communication preferences in your account settings or by contacting support.
l9999 uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in, and understand how the platform is being used. The main types of cookies used by l9999 are:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the l9999 platform. Essential cookies cannot be disabled without impacting your ability to use the platform.
l9999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods that apply to different categories of data are as follows:
When personal data is no longer required, l9999 will securely delete or anonymise it so that it can no longer be linked to you as an individual.
As a player on l9999, you have the following rights in relation to your personal data. To exercise any of these rights, contact l9999 support with your request.
Request a copy of the personal data l9999 holds about you.
Ask us to correct any inaccurate or incomplete personal data.
Request deletion of your data, subject to legal retention obligations.
Ask us to limit how we use your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing of your data for direct marketing at any time.
l9999 will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 30 days, and you will be notified if this is the case.
l9999 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data from unauthorised access, loss, destruction, or disclosure. These measures include:
While l9999 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong password, do not share your login credentials, and contact l9999 support immediately if you suspect unauthorised access to your account.
l9999 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the l9999 platform in any way.
If l9999 becomes aware that personal data has been collected from a person under the age of 18, we will delete that data immediately and close the associated account. If you believe a minor has registered an account on l9999, please contact our support team so we can investigate and take appropriate action.
Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online betting platforms including l9999.
l9999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.
For significant changes that materially affect how we use your personal data, l9999 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the l9999 platform after an updated policy has been published constitutes your acceptance of the revised terms.
We recommend checking this page periodically so you are always aware of how l9999 handles your personal data. If you have any questions about a change to this policy, contact our support team.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how l9999 has handled your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.
Email: [email protected]
The fastest way to reach us is through the live chat feature on the l9999 platform. For data rights requests, please include your registered email address and a clear description of your request so we can assist you as quickly as possible.